Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to qualified health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment protocols with precision.

• Engage members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment opportunities.

• Address frequently asked questions and objections while keeping the conversation focused on enrollment.

• Navigate Salesforce CRM and other necessary systems during interactions with members.

• Reference general health or prescription-related information already available in the system without independently gathering sensitive health details.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and comply with required privacy and compliance protocols.

⛳️ Requirements

• Prior experience in outbound calling, call centers, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable following a structured script while maintaining a natural conversational flow.

• Ability to effectively manage questions, hesitations, and objections with confidence.

• Professional, patient, and empathetic communication style.

• Proficient in using CRM systems and various computer applications.

• Strong attention to detail and documentation accuracy.

• Capability to work independently in a remote setting.

• Dependable attendance and a strong commitment to achieving performance goals.

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• Must reside in one of the designated eligible U.S. states.

🏝️ Benefits

• $1 differential for shifts during nights and weekends.

• Incentives available.

• Paid training, typically lasting one week.

• Full-time position, with benefits eligibility after 60 days.