Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to eligible health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Engage members through professional, friendly, and conversational interactions.

• Clearly articulate program benefits and enrollment opportunities.

• Address common inquiries and objections while maintaining a focus on enrollment.

• Navigate Salesforce CRM and other necessary systems during member discussions.

• Refer to general health or prescription-related information pre-existing in the system without gathering sensitive health data independently.

• Accurately document call outcomes and enrollment activities.

• Achieve set quality, productivity, and enrollment targets.

• Ensure the protection of member information by adhering to all privacy and compliance protocols.

• Contribute to a fast-paced healthcare enrollment program for eligible health-plan members.

⛳️ Requirements

• Previous experience in outbound calling, call centers, customer service, sales, or enrollment is preferred.

• Exceptional verbal communication and active listening abilities.

• Comfortable adhering to a structured script while fostering a natural conversational flow.

• Capable of confidently addressing questions, hesitations, and objections.

• Possess a professional, patient, and empathetic communication style.

• Proficient in working with CRM systems and various computer applications.

• Strong attention to detail and precise documentation skills.

• Ability to work autonomously in a remote setting.

• Consistent attendance and a strong dedication to fulfilling performance expectations.

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• Must reside in one of the specified states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• $1 differential for night and weekend shifts.

• Incentive opportunities.

• Paid training, typically lasting one week.

• Full-time position with benefits starting on the first of the month following 60 days of employment.