Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to eligible health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Engage members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment opportunities.

• Address common inquiries and objections while keeping the focus on enrollment.

• Navigate Salesforce CRM and other necessary systems during conversations with members.

• Reference general health or prescription-related information available in the system without independently gathering sensitive health data.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and adhere to all required privacy and compliance protocols.

• Work Monday–Friday from 9:30 AM to 8:00 PM Central Time, with one Saturday each month.

⛳️ Requirements

• Prior experience in outbound calling, call center work, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable following a structured script while engaging in natural conversation.

• Ability to effectively manage questions, hesitations, and objections.

• Professional, patient, and empathetic communication style.

• Proficient in working with CRM systems and multiple computer applications.

• Strong attention to detail and accurate documentation capabilities.

• Ability to work independently in a remote setting.

• Dependable attendance and a strong dedication to achieving performance expectations.

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• Must reside in AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• $1 differential for night and weekend shifts.

• Incentives available.

• Paid training, generally lasting 1 week.

• Full-time position, 40 hours per week.

• Eligible for benefits starting on the first of the month after 60 days of employment.

• Remote work opportunity.