Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Initiate outbound calls to qualified health-plan members using an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Interact with members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment opportunities.

• Address common inquiries and objections while keeping discussions focused on enrollment.

• Navigate Salesforce CRM and other necessary systems during member interactions.

• Refer to general health or prescription-related information already available in the system without independently collecting sensitive health data.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and adhere to required privacy and compliance protocols.

• Work Monday through Friday from 7:30 AM to 6:00 PM Pacific Time, with one Saturday per month.

⛳️ Requirements

• Prior experience in outbound calling, call center operations, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening skills.

• Capability to follow a structured script while maintaining a natural flow in conversation.

• Ability to confidently address questions, hesitations, and objections.

• Professional, patient, and empathetic communication style.

• Comfortable using CRM systems and various computer applications.

• Strong attention to detail with excellent documentation abilities.

• Capacity to work independently in a remote setting.

• Dependable attendance and a commitment to fulfilling performance expectations.

• Proficiency in speaking, reading, and writing in both English and Spanish.

• Must reside in AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• $1 differential for night and weekend shifts.

• Incentives available.

• Paid training, generally lasting one week.

• Full-time position, requiring 40 hours per week.

• Eligibility for benefits commencing on the first of the month following 60 days of employment.