Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to eligible health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Engage members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment opportunities.

• Address common inquiries and objections while maintaining a focus on enrollment.

• Navigate Salesforce CRM and other necessary systems during conversations with members.

• Reference general health or prescription-related information already available in the system without collecting sensitive health data independently.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and adhere to required privacy and compliance protocols.

• Contribute to a fast-paced healthcare enrollment program aimed at serving eligible health-plan members.

⛳️ Requirements

• Previous experience in outbound calling, call center operations, customer service, sales, or enrollment is preferred.

• Strong verbal communication and active listening abilities.

• Comfortable following a structured script while ensuring a natural conversational flow.

• Capable of confidently managing questions, hesitation, and objections.

• Professional, patient, and empathetic communication style.

• Proficient in using CRM systems and various computer applications.

• Keen attention to detail and strong documentation skills.

• Ability to work independently in a remote setting.

• Dependable attendance and a strong dedication to achieving performance goals.

• Must possess fluency in speaking, reading, and writing in both English and Spanish.

• Availability from Monday to Friday between 10:30 AM and 9:00 PM Eastern Time, with one Saturday commitment per month.

🏝️ Benefits

• $1 differential for night and weekend shifts.

• Incentives offered.

• Paid training, typically lasting one week.

• Full-time positions are eligible for benefits starting the first of the month following 60 days of employment.