Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to qualified health-plan members utilizing an automated dialing system.

• Adhere to predefined scripts and enrollment protocols with precision.

• Engage members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment options.

• Address frequently asked questions and concerns while maintaining a focus on enrollment.

• Navigate Salesforce CRM and other necessary systems while conversing with members.

• Refer to general health or prescription-related data already available in the system without independently gathering sensitive health information.

• Accurately document call outcomes and enrollment activities.

• Achieve set quality, productivity, and enrollment targets.

• Safeguard member information and comply with all required privacy and compliance guidelines.

⛳️ Requirements

• Prior experience in outbound calling, call centers, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable following a structured script while ensuring a natural flow in conversation.

• Capability to confidently manage questions, hesitations, and objections.

• Professional, patient, and empathetic communication approach.

• Proficient in working with CRM systems and multiple computer applications.

• Strong attention to detail and skills in accurate documentation.

• Ability to work independently in a remote setting.

• Consistent attendance and a strong dedication to meeting performance standards.

• Must possess fluency in speaking, reading, and writing in both English and Spanish.

🏝️ Benefits

• $1 differential for night and weekend shifts.

• Incentives available.

• Paid training, typically lasting one week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.