Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to qualified health-plan members using an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Engage members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment opportunities.

• Address common inquiries and objections while keeping the focus on enrollment.

• Utilize Salesforce CRM and other necessary systems while interacting with members.

• Reference general health or prescription-related information already available in the system without independently gathering sensitive health data.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and adhere to required privacy and compliance protocols.

⛳️ Requirements

• Preferred prior experience in outbound calling, call centers, customer service, sales, or enrollment.

• Excellent verbal communication and active listening abilities.

• Comfortable following a structured script while maintaining a conversational flow.

• Capable of confidently addressing questions, hesitations, and objections.

• Demonstrates a professional, patient, and empathetic communication style.

• Proficient in working with CRM systems and various computer applications.

• Strong attention to detail and skills in accurate documentation.

• Ability to work independently in a remote setting.

• Dependable attendance and a strong commitment to meeting performance standards.

• Must be fluent in speaking, reading, and writing English and Spanish.

• Must reside in one of the designated eligible U.S. states.

🏝️ Benefits

• $1 differential for nights and weekends.

• Incentives available.

• Paid training, typically lasting 1 week.

• Full-time position eligible for benefits starting the first of the month after 60 days.