Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to qualified health-plan members utilizing an automated dialing system.

• Adhere to specified scripts and enrollment processes with precision.

• Interact with members in a professional, friendly, and engaging manner.

• Clearly articulate program benefits and enrollment options.

• Address common inquiries and objections while maintaining a focus on enrollment.

• Navigate through Salesforce CRM and other necessary systems during member conversations.

• Reference general health or prescription-related information already in the system without independently gathering sensitive health data.

• Accurately document call results and enrollment activities.

• Achieve set quality, productivity, and enrollment targets.

• Safeguard member information and adhere to all necessary privacy and compliance protocols.

⛳️ Requirements

• Previous experience in outbound calling, call center operations, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable adhering to a structured script while engaging in a natural conversation.

• Capable of confidently addressing questions, hesitations, and objections.

• Professional, patient, and empathetic communication style.

• Proficient in working with CRM systems and various computer applications.

• Strong attention to detail and accurate documentation skills.

• Ability to work independently in a remote setting.

• Consistent attendance and a strong dedication to meeting performance benchmarks.

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• Must reside in one of the designated eligible U.S. states.

🏝️ Benefits

• $1 differential for evening and weekend shifts.

• Incentives available.

• Paid training, typically lasting one week.

• Full-time position, 40 hours per week.

• Eligible for benefits starting on the first of the month following 60 days of employment.