Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to eligible health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Interact with members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment opportunities.

• Address frequently asked questions and objections while keeping the focus on enrollment.

• Utilize Salesforce CRM and other necessary systems while engaging with members.

• Reference general health or prescription-related information that is already in the system without collecting sensitive health information independently.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and adhere to all required privacy and compliance protocols.

⛳️ Requirements

• Prior experience in outbound calling, call center operations, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable adhering to a structured script while maintaining a natural conversational flow.

• Capable of confidently addressing questions, hesitations, and objections.

• Possess a professional, patient, and empathetic communication approach.

• Proficient in working with CRM systems and multiple computer applications.

• Strong attention to detail and precise documentation skills.

• Ability to work independently in a remote setting.

• Dependable attendance and a strong commitment to meeting performance standards.

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• Must reside in AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Night and weekend differential of $1.

• Incentive programs.

• Paid training, typically lasting one week.

• Benefits eligibility begins on the first of the month following 60 days of employment.