Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to qualified health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment protocols with precision.

• Foster professional, friendly, and engaging conversations with members.

• Clearly articulate program benefits and enrollment options.

• Address common inquiries and objections while maintaining a focus on enrollment.

• Navigate Salesforce CRM and other necessary systems during member interactions.

• Refer to general health or prescription-related details already in the system without independently gathering sensitive health information.

• Accurately document call results and enrollment activities.

• Achieve set quality, productivity, and enrollment targets.

• Safeguard member information and adhere to all privacy and compliance regulations.

• Work Monday–Friday between 7:30 AM and 6:00 PM Pacific Time, with one Saturday per month.

⛳️ Requirements

• Prior experience in outbound calling, call center operations, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable adhering to a structured script while maintaining a conversational flow.

• Capable of confidently addressing questions, hesitations, and objections.

• Exhibits a professional, patient, and empathetic communication style.

• Proficient in working with CRM systems and various computer applications.

• Strong attention to detail and skills in accurate documentation.

• Ability to work independently in a remote setting.

• Consistent attendance and a solid commitment to meeting performance goals.

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• Must reside in one of the following states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• $1 differential for night and weekend shifts.

• Incentives available.

• Paid training, typically lasting one week.

• Full-time position eligible for benefits starting the first of the month after 60 days.