Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to eligible health plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment procedures with precision.

• Interact with members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment options.

• Address common inquiries and objections while keeping the focus on enrollment.

• Navigate Salesforce CRM and other necessary systems while engaging with members.

• Reference general health or prescription-related information already available in the system without collecting sensitive health data independently.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and adhere to required privacy and compliance protocols.

⛳️ Requirements

• Prior experience in outbound calling, call centers, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Capability to follow a structured script while maintaining a natural conversational flow.

• Competence in managing questions, hesitations, and objections.

• Professional, patient, and empathetic communication style.

• Comfort in using CRM systems and various computer applications.

• Strong attention to detail and proficiency in accurate documentation.

• Ability to work independently in a remote setting.

• Dependable attendance and dedication to meeting performance standards.

• Fluent in speaking, reading, and writing in both English and Spanish.

• Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• $1 differential for night and weekend shifts.

• Incentives offered.

• Paid training, typically lasting 1 week.

• Full-time position, requiring 40 hours per week.

• Eligibility for benefits on the first of the month following 60 days of employment.