Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to qualifying health-plan members utilizing an automated dialing system.

• Adhere to established scripts and enrollment processes with precision.

• Interact with members in a professional, friendly, and conversational manner.

• Clearly articulate program benefits and enrollment opportunities.

• Address common inquiries and objections while maintaining focus on enrollment.

• Utilize Salesforce CRM and other necessary systems during member interactions.

• Refer to general health or prescription-related information already in the system without independently gathering sensitive health information.

• Accurately document call outcomes and enrollment activities.

• Achieve set quality, productivity, and enrollment targets.

• Safeguard member information and comply with all required privacy and compliance protocols.

⛳️ Requirements

• Prior experience in outbound calling, call centers, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable adhering to a structured script while fostering a natural conversation.

• Capable of confidently addressing questions, hesitations, and objections.

• Possess a professional, patient, and empathetic communication style.

• Proficient in working with CRM systems and various computer applications.

• Strong attention to detail and precise documentation skills.

• Ability to work independently in a remote setting.

• Consistent attendance and a solid commitment to achieving performance goals.

• Must be fluent in speaking, reading, and writing in both English and Spanish.

🏝️ Benefits

• $1 differential for shifts during nights and weekends.

• Incentive programs.

• Paid training, usually lasting 1 week.

• Full-time position with benefits eligible starting the 1st of the month following 60 days of employment.