This is a fully remote position, open to applicants in Brazil.

• Delegate tasks to the team systematically, considering priorities and deadlines.

• Oversee and manage the production of legal submissions, court-mandated responsibilities, and registrations within legal software.

• Generate internal reports as well as reports for the contracting client.

• Foster a strong relationship with the client and engage in meetings.

• Evaluate the accuracy of documents and tasks completed by analysts.

• Swiftly identify and report any situations that may pose financial or reputational risks.

• Assist in the chat support channel.

• A college degree is preferred.

• 3 to 5 years of relevant professional experience.

• Previous experience as a Call Center Operations Supervisor in customer service, back office, or support operations.

• Proficiency in spoken and written English.

• Proven experience in managing remote teams.

• Internet allowance.

• Medical and dental insurance.

• Life insurance.

• Childcare assistance for children up to 24 months old.

• TotalPass benefits for gym, nutritionist, and therapy.

• Bullla card (credit card).

• SESC membership.

• Discounts at colleges and educational institutions.

• Discounts at amusement parks.

• Meal voucher.

• Transportation voucher.

• Opportunities for career advancement.

• Variable compensation.