Bilingual Nurse Navigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service and virtual care through live messaging, video, phone, and/or email.

• Record patient interactions in the EMR system.

• Adhere to and implement clinically validated triage protocols.

• Provide top-notch customer service to both patients and providers.

• Carry out basic nursing duties, outpatient testing, and tasks related to medication.

• Assist patients with troubleshooting technology issues.

• Ensure a smooth patient call center experience.

• Coordinate lab orders, prescription requests, radiology tests, and other patient care aspects.

• Engage in projects that enhance operational efficiency and improve the telemedicine experience.

• Help identify technological needs that can better the patient experience.

• Execute additional assigned projects.

⛳️ Requirements

• Must reside in Puerto Rico.

• Hold an active, unencumbered RN license in Puerto Rico.

• Minimum of an Associate's Degree in Nursing (ADN).

• Must be a permanent resident of Puerto Rico.

• At least 2+ years of experience as a Registered Nurse in a clinical or bedside hospital environment.

• Fully bilingual in English and Spanish, both spoken and written.

• Availability for one weekend per month and some holidays.

• Capable of completing a 4-week, full-time onboarding period from Monday to Friday, 9 a.m. to 5 p.m.

• Flexible to work various shifts as required.

• Hands-on RN experience in ER/ED, ICU, Stepdown, Telemetry, Med-Surg, Oncology, and/or Float is highly preferred.

• Proficient in communicating in English and Spanish, including speaking, reading, and writing.

• Ability to apply critical thinking in novel and challenging situations.

• Mastery of oral and written communication along with strong typing skills.

• Capability to assess and interact with patients through a text-based platform.

• Enthusiasm for and adaptability to new technology.

• Previous experience in a call center setting is highly preferred.

🏝️ Benefits

• Remote-first work environment.

• Shift differentials.

• Flexible scheduling with options for both last-minute and pre-planned shifts.

• Opportunity to shape the role, expand skill sets, and contribute to the company's future.