Bilingual Nurse Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate and assist members with their healthcare requirements.

• Aid members in navigating the Canadian healthcare system.

• Organize appointments, consultations, diagnostic tests, treatments, and follow-up care.

• Interact with members, healthcare providers, insurers, case managers, and other relevant parties.

• Advocate for members and pinpoint suitable healthcare resources.

• Recognize barriers to care and formulate effective solutions.

• Clarify healthcare processes, available resources, and subsequent steps to members.

• Ensure accurate and timely documentation is maintained.

• Handle multiple cases and priorities while fulfilling service expectations.

• Collaborate effectively with the wider healthcare team.

• Engage in process improvements and service enhancements.

• Undertake additional duties as required.

⛳️ Requirements

• Active RN or RPN registration in good standing with the relevant regulatory college.

• At least 3 years of nursing experience.

• Comprehensive understanding of the Canadian healthcare system.

• Exceptional verbal and written communication skills.

• Strong organizational and time management capabilities.

• Excellent critical thinking and problem-solving skills.

• Proficient computer and technology skills.

• Ability to work autonomously in a remote setting.

• Capability to maintain confidentiality while working from home.

• Compassionate, member-centric approach.

• Ability to manage competing priorities and deadlines.

• Dedicated private workspace is necessary.

• Reliable high-speed internet is mandatory.

• Successful completion of pre-employment screening is required.

• Preferred: experience in disability management, case management, care coordination, or healthcare navigation.

• Preferred: experience in mental health or additional mental health training.

• Preferred: background working with insurers, employers, healthcare providers, or interdisciplinary teams.

• Preferred: experience with performance measures or service metrics.

• Bilingual proficiency in French and English is considered an asset.

🏝️ Benefits

• Full-time, permanent position.

• Fully remote work arrangement.

• Monday to Friday schedule.

• No weekend or statutory holiday shifts currently required.

• Rotating shifts: 8:00 a.m. to 4:00 p.m. and 1:00 p.m. to 9:00 p.m.

• Dedicated private workspace is required for remote work.

• Equal opportunity employer.

• Inclusive and accessible recruitment process.

• Accommodation available during the application, interview, or assessment process.