Bilingual Virtual Medical Admin Receptionist – Personal Injury

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Manage a high volume of incoming and outgoing calls.

• Provide telephone support during standard business hours, including evening and weekend shifts.

• Address inquiries from new patients and potential referrals.

• Arrange appointments for new patients and accurately record them.

• Follow up on missed calls, inquiries, and potential patients.

• Gather patient demographic information and referral details.

• Prioritize and coordinate new Personal Injury referrals.

• Communicate professionally with patients in both English and Spanish.

• Deliver warm, confident, and professional customer service.

• Assess patient needs and direct inquiries toward scheduled appointments.

• Maintain contact with prospective patients until a clear outcome is achieved.

• Assist with insurance verification and coordination for Personal Injury patients.

• Support Workers' Compensation cases, including navigation and follow-up on MedPay.

• Interact with insurance companies, adjusters, attorneys, and law firms.

• Collect and manage information pertaining to attorneys and insurance providers.

• Process requests for medical records.

• Follow up on unresolved insurance or Personal Injury-related matters.

• Assist with attorney lien-based treatment processes.

• Uphold HIPAA compliance and ensure patient privacy.

• Conduct outbound calls to potential patients and leads.

• Follow up with interested individuals who have not yet scheduled.

• Convert inquiries into booked appointments.

• Support outreach and business development initiatives.

• Keep organized records of leads and follow-up activities.

• Reconnect with prospective patients who have not made an appointment.

• Identify opportunities for referrals and business development.

• Continue follow-up until each lead reaches a definitive outcome.

• Assist in boosting appointment volume through proactive communication and lead conversion.

⛳️ Requirements

• Bilingual in English and Spanish – Required.

• Minimum of 2 years of experience in a U.S.-based medical practice.

• Extensive experience with inbound and outbound phone communications.

• Excellent verbal and written communication skills in English.

• Proficient Spanish communication abilities.

• Familiar with scheduling medical appointments.

• Outstanding patient and customer service skills.

• Comfortable with making outbound calls and following up with leads.

• Strong organizational skills with a keen attention to detail.

• Excellent task ownership and follow-through abilities.

• Knowledge of HIPAA regulations and patient confidentiality principles.

• Professional and confident demeanor on the phone.

• Experience in Personal Injury medical settings is highly preferred.

• Preferred experience with insurance verification processes.

• MedPay knowledge is a strong advantage.

• Experience with Workers' Compensation is highly desirable.

• Previous communication with attorneys or law offices is preferred.

• Chiropractic experience is a plus.

• Familiarity with handling medical records is preferred.

• Experience in business development or lead conversion is strongly preferred.

• Knowledge or experience with DOT examinations is a plus.

• Experience with ChiroTouch Cloud is a significant advantage but not mandatory.

• Familiarity with RingCentral is preferred.

• Experience with ChiroTouch Cloud EMR and RingCentral phone system is beneficial.

🏝️ Benefits

• Full-time position, 40 hours per week.

• Opportunity for remote work.

• Schedule includes three weekdays from 10:00 AM–7:00 PM EST.

• Weekend coverage is required.

• Total of 5 workdays per week.