This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee all scheduling of appointments with providers for patients, referring physicians, and facilities across various states.

• Convey essential details to patients and staff, including information about insurance coverage, financial obligations, and appointment date and time.

• Deliver warm, friendly, and outstanding customer service in all interactions.

• Accurately schedule, reschedule, and cancel both initial and follow-up appointment requests using established practice scheduling protocols and tools.

• Provide precise and courteous information regarding services to physicians and other callers.

• Respond swiftly to requests from patients, providers, and team members.

• Maintain and update patient records while possessing a solid understanding of insurance protocols.

• Assess insurance benefits through eligibility systems, online resources, or phone inquiries.

• Clarify benefits and financial responsibilities to patients and/or their guarantors.

• Address billing inquiries, collect out-of-pocket payments, and ensure accurate processing of payments.

• Communicate any insurance issues and collaborate with billing teams to resolve coverage problems.

• Manage insurance panels effectively.

• Obtain authorization for scheduling changes or cancellations when necessary.

• Achieve goals and objectives set by management.

• Elevate issues to management as needed.

• Perform additional duties based on patient requirements.