Bilingual Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate all appointments with healthcare providers for patients, referring physicians, and facilities across various states

• Relay essential information to patients and staff members, including details about insurance coverage, financial responsibilities, and appointment schedules

• Deliver warm, friendly, and outstanding customer service in all interactions

• Schedule, reschedule, and cancel initial and follow-up appointments accurately using established practice scheduling protocols and tools

• Provide precise and courteous information regarding services to physicians and other callers

• Respond effectively and promptly to requests from patients, providers, and team members

• Maintain and update patient information along with a solid understanding of insurance protocols

• Assess insurance benefits using eligibility systems, online resources, or by making phone calls

• Clearly explain benefits and financial obligations to patients and/or their guarantors

• Address billing inquiries, collect out-of-pocket payments, and process payments accurately

• Communicate insurance-related issues and collaborate with billing teams to resolve coverage discrepancies

• Maintain insurance panels

• Obtain approval for any necessary schedule changes or cancellations as appropriate

• Achieve goals and objectives set by management

• Escalate issues to management when necessary

• Complete additional duties based on patient needs

• Adhere to established quality and productivity standards

⛳️ Requirements

• Experience with insurance eligibility

• Bilingual in Spanish is required

• Strong attention to detail is required

• Excellent organizational skills

• Ability to multitask and prioritize effectively

• Capacity to work collaboratively in a team-oriented environment

🏝️ Benefits

• Eligible for benefits

• Full-time employment