Bilingual Medical VA, Marketing Support

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Manage communication with patients, coordinate care, handle patient intake, and schedule appointments

• Oversee virtual receptionist tasks and incoming calls using the Weave VOIP phone system

• Perform highly accurate data entry tasks

• Assist with patient forms, intake information, and records management within WebPT

• Provide general administrative assistance to alleviate the client’s workload

• Aid in appointment scheduling, customer service, and sales-related activities

• Contribute to email marketing, text message marketing, social media management, and outbound marketing efforts

• Participate in outreach, networking, marketing campaigns, and business development initiatives

• Support a concierge, cash-pay physical therapy practice that specializes in pelvic health and women’s health

⛳️ Requirements

• Previous experience in healthcare administration is essential

• Required experience in data entry, demonstrating exceptional attention to detail

• Must have experience in patient communication, care coordination, patient intake, scheduling, and virtual receptionist tasks

• Experience with patient documentation, forms, and administrative support is required

• Proficiency in email marketing is a must

• Experience in sales and appointment setting is required

• Familiarity with multiple EMRs/EHRs is necessary; experience with WebPT is preferred

• Prior experience in a concierge or cash-pay medical practice is favored

• Required experience in marketing support, including social media, email and text message marketing, SEO, Google reviews, and outreach messaging

• Experience supporting U.S.-based or international companies is required

• Bilingual in Spanish and English with minimal accent

• Strong professional presentation and communication skills

• High emotional intelligence and comfort discussing sensitive topics related to women’s health

• Tech-savvy, detail-oriented, and quick to learn multiple systems

• Self-motivated, proactive, and capable of independent thinking

• Comfortable engaging in sales conversations, booking appointments, and following up with patients

• Ability to maintain professionalism, confidentiality, and compassion

• Relevant work experience is required

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding

• Required to participate in video meetings with the camera on when necessary

• Must have a reliable laptop or desktop computer

• A stable high-speed internet connection of at least 25 Mbps is necessary

• Noise-canceling headset is required

• A functioning webcam is necessary

• Must work in a quiet and professional environment

🏝️ Benefits

• Access to a dedicated HR & Contractor Support Team

• Optional premium VPN access

• HIPAA & Cybersecurity Training + Certification provided

• Top 1% VA Performance Training

• Client-approved U.S. holidays

• Client-approved paid or unpaid time off

• Access to essential tools and resources

• Potential for performance-based incentives