Bilingual Medical Receptionist, English and Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Professionally handle incoming patient calls in both English and Spanish.

• Provide front-office assistance and address general inquiries from patients.

• Appropriately direct clinical inquiries and requests related to providers.

• Conduct outbound follow-up calls and manage communications, including messages and faxes.

• Schedule, reschedule, cancel, and confirm patient appointments efficiently.

• Dispatch appointment reminders and organize appointments according to provider availability.

• Follow up on missed appointments and ensure appointment schedules are accurate.

• Register new patients and gather demographic data.

• Distribute registration and intake forms and follow up on any incomplete documentation.

• Update and keep patient information current in EMR/EHR systems.

• Ensure the completeness and currency of patient records and documentation.

• Uphold strict confidentiality regarding patient information.

• Verify insurance eligibility and benefits, documenting insurance details accurately.

• Assist with administrative tasks related to insurance and collaborate with billing personnel.

• Keep front-office records and documentation organized.

• Deliver welcoming, professional, and empathetic service to patients.

• Communicate effectively with patients, providers, and internal team members.

• Operate independently with minimal supervision while managing high-volume administrative requests.

⛳️ Requirements

• Proficient in both spoken and written English and Spanish.

• Previous experience in a Medical Receptionist role.

• Background in a medical practice, clinic, hospital, or outpatient healthcare environment.

• Outstanding verbal and written communication abilities.

• Professional and confident demeanor on the phone.

• Strong customer service aptitude.

• Experience in scheduling appointments and registering patients.

• High level of computer literacy with the ability to learn new healthcare systems.

• Excellent organizational and multitasking capabilities.

• Keen attention to detail and commitment to follow-through.

• Knowledge of HIPAA regulations and patient confidentiality standards.

• Access to a reliable computer or laptop.

• Stable high-speed internet connection is necessary.

• Professional headset with microphone required.

• A quiet, distraction-free home office setup is essential.

• Ability to work within the designated U.S. time zone.

• Preferred: experience in support roles within U.S.-based medical practices.

• Preferred: familiarity with EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms.

• Preferred: experience in insurance eligibility verification.

• Preferred: experience managing high-volume inbound and outbound patient calls.

• Preferred: prior remote work experience in support of U.S. time zones.

🏝️ Benefits

• Opportunity to work remotely.

• Requirement for a reliable computer or laptop.

• Need for a stable high-speed internet connection.

• Professional headset with microphone is necessary.

• Quiet, distraction-free home office environment is a must.