Bilingual Medical Assistant – Front and Back Office

This is a fully remote position, open to applicants in Nicaragua, +5 more states.

📋 Description

• Handle and oversee a high volume of incoming patient calls in both English and Spanish.

• Schedule, confirm, and adjust patient appointments utilizing athenahealth.

• Verify insurance eligibility while collecting patient demographics and intake data.

• Direct calls to clinical staff, providers, and relevant departments.

• Convey appointment preparation details, office procedures, and practice policies.

• Ensure timely and professional follow-up with patients.

• Triage patient calls and address medical inquiries within the Medical Assistant's scope of practice under provider oversight.

• Manage and submit prescription refill requests via athenahealth.

• Coordinate outgoing referral communications to specialists and ancillary facilities.

• Follow up with patients regarding lab results, imaging, and care plan instructions.

• Return patient calls and respond to medical inquiries within the designated scope.

• Document patient interactions, call notes, and clinical correspondence in athenahealth.

• Send and reply to patient messages through the athenahealth patient portal.

• Assist providers with prior authorization requests and referral management.

• Ensure that clinical documentation is thorough, accurate, and compliant with HIPAA regulations.

⛳️ Requirements

• Direct experience with athenahealth (athenaOne) EMR is mandatory.

• Proficiency in both English and Spanish is essential.

• A minimum of 2 years of Medical Assistant experience in a clinical setting within the U.S.

• Experience in orthopedics is highly preferred.

• Strong preference for candidates with front and back office experience.

• Certification as a Medical Assistant (CMA or RMA) is preferred but not required if sufficient relevant experience is demonstrated.

• Solid understanding of medical terminology, prescription workflows, referrals, and patient communication.

• Capability to accurately respond to clinical questions within the Medical Assistant's scope of practice.

• Exceptional phone etiquette and patient service skills are required.

• Strong multitasking, organizational, and time-management skills.

• Ability to work autonomously with minimal supervision.

• Keen attention to detail and proficiency in documentation.

• Preferred experience in an orthopedic, specialty, or multi-specialty medical practice.

• Familiarity with prior authorization processes and insurance verification is preferred.

• Experience with the athenahealth patient portal and messaging features is advantageous.

• Knowledge of HIPAA standards and telehealth/remote-work compliance requirements is preferred.

• Prior experience managing high volumes of inbound and outbound patient calls is preferred.

🏝️ Benefits

• Full-time contractor position.

• 40 hours of work per week.

• Pay rate is negotiable based on skillset and experience.

• Monday to Friday schedule, from 9 AM to 5 PM CST.