Bilingual Medical Administrative Assistant

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Oversee a high volume of incoming and outgoing patient calls for scheduling appointments, conducting follow-ups, and addressing general inquiries about the practice.

• Execute real-time insurance verifications to validate coverage, eligibility, co-pays, deductibles, and out-of-pocket expenses across Medicare, Medicaid, and commercial payers.

• Process, submit, and monitor prior authorization requests for procedures, diagnostic tests, medications, and referrals to specialists.

• Accurately navigate and update Electronic Medical Record (EMR) systems with patient demographics, chart notes, and administrative information.

• Facilitate patient intake by gathering registration details, medical history forms, and necessary consent documentation ahead of visits.

• Directly communicate with insurance representatives, pharmacies, and referring provider offices to address coverage delays or clinical questions.

• Manage appointment rescheduling, cancellations, and follow-ups for no-shows to ensure an efficient clinic schedule.

⛳️ Requirements

• At least 2 years of experience in a U.S. healthcare setting in a patient-facing administrative or virtual front desk capacity.

• Demonstrated proficiency in navigating standard EMR platforms, particularly AthenaHealth, eClinicalWorks, or NextGen.

• Bilingual in English and Spanish with outstanding written and verbal communication abilities.

• Comprehensive understanding of U.S. health insurance verification, payer portals, and prior authorization processes.

• Excellent organizational skills, keen attention to detail, and a self-driven attitude to work independently in a fully remote setting.

• Full-time contractor role, requiring 40 hours per week, from Monday to Friday, operating within U.S. time zones.

🏝️ Benefits

• Competitive salary and flexible working hours.

• Opportunity for professional development and training.

• Supportive remote work environment.