Bilingual Lab and Referral Operations Coordinator – French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of a large volume of incoming lab and referral documentation, including faxes, voicemails, and digital records.

• Process and manage documentation in accordance with privacy and security standards.

• Upload, route, and monitor lab results and referral information for clinician review and follow-up.

• Address urgent lab communications and promptly escalate critical results.

• Investigate any missing, incomplete, or unclear documentation and coordinate with labs, clinics, and internal teams to resolve issues.

• Maintain precise patient records and ensure alignment of patient information with lab or referral data.

• Assist with public health reporting and compliance-related documentation.

• Collaborate with Customer Support and Care Delivery teams regarding lab- and referral-related inquiries.

• Meet expectations for accuracy, quality, productivity, and turnaround times.

• Develop expertise in lab and referral workflows, tools, and privacy requirements, managing administrative tasks independently.

⛳️ Requirements

• A minimum of two years of experience in an administrative or operations role.

• Background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinical setting is preferred.

• Proficiency in both French and English, both written and spoken.

• Detail-oriented with a strong commitment to accuracy, quality, and adherence to processes.

• Ability to independently manage multiple tasks and meet deadlines in a fast-paced, high-volume environment.

• Excellent written and verbal communication skills.

• Strong problem-solving and critical thinking abilities.

• Comfort with learning and navigating various systems and tools.

• Experience with Google Workspace, PDF management tools, and Slack is an advantage.

• Employment offer is contingent upon a criminal record check (EPIC) and identity verification; further employment or education verification may be necessary based on role requirements.

🏝️ Benefits

• 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family; care begins on the first day.

• Medical, dental, and life insurance coverage.

• Health spending account.

• Annual flex benefits budget for professional development, wellness expenses, or a one-time boost to retirement savings.

• 10 dedicated health days for rest, medical appointments, or caregiving.

• Destination days: the opportunity to work internationally in eligible countries for up to five days per year.

• Group retirement savings plan.

• Three weeks of vacation.