Bilingual Intake Sales Specialist – LATAM

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Act as the initial point of contact for potential clients.

• Manage a high volume of incoming calls and leads in both English and Spanish.

• Collect information regarding accidents, injuries, treatments, and case details through systematic questioning.

• Establish trust with individuals facing stressful and sensitive legal matters.

• Assess prospects based on intake criteria and identify viable case opportunities.

• Describe the firm, the intake procedure, and subsequent steps without offering legal counsel.

• Respond to inquiries and concerns using a consultative sales method.

• Transform qualified leads into signed clients and finalize intake documentation.

• Follow up with qualified prospects requiring additional time or information.

• Keep organized intake records and monitor conversion activities.

• Facilitate transitions to the appropriate legal team.

⛳️ Requirements

• Proficient in both spoken and written English.

• Proven success in inbound sales, consultative sales, intake, customer service, call-center sales, or a similar high-volume phone-based conversion role.

• Excellent skills in persuasion, rapport-building, questioning, and active listening.

• Ability to manage sensitive, high-stakes consumer conversations with empathy and professionalism.

• Consistent employment history showcasing reliability, commitment, and sufficient duration in previous roles to achieve measurable results.

• Availability from Monday to Friday, 9:00 a.m. to 6:00 p.m. Pacific Time.

• Access to a reliable computer, camera, headset, internet connection, and a professional home office environment.

• A minimum of three years of experience in intake sales, inbound sales, consultative sales, customer service, or a related phone-based conversion role.

• Prior experience in personal injury or legal intake.

• Background in working with a California law firm or another U.S.-based legal practice.

• Familiarity with legal intake, case management, CRM, or electronic document-signing systems.

• A multi-monitor setup for the home office.

🏝️ Benefits

• Signing bonuses.

• Remote / virtual work options.

• Provision of a reliable computer, camera, headset, and internet connection as part of work setup requirements.