Bilingual Inforce Operations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accurately review or process incoming transactions in a timely fashion

• Provide assistance to both internal and external clients through email, phone, or mail

• Investigate and analyze inquiries, identify solutions, and execute necessary transactions

• Collaborate with teams across different offices to adapt to fluctuating volumes and uphold service standards

• Recommend process improvements to enhance service efficiency

• Work effectively with other departments within Contract Services

• Achieve or surpass productivity, quality, and service benchmarks

• Manage multiple responsibilities and prioritize daily tasks based on urgency

• Execute a diverse range of responsibilities within the administrative unit

• Interact with clients, plan sponsors, agents, and brokers through written communication and phone calls

• Take initiative in managing and owning requests proactively

⛳️ Requirements

• College diploma or equivalent experience is necessary

• Bilingual proficiency in French and English is mandatory

• Capability to communicate in both English and French to assist clients from various jurisdictions outside Quebec

• Strong decision-making and interpersonal abilities

• Exceptional oral and written communication skills

• Ability to work autonomously and juggle multiple tasks

• Highly organized with a keen attention to detail

• Flexibility to adapt to fast-paced settings

• Strong orientation towards customer service

• Proactive and self-driven attitude

🏝️ Benefits

• Incentive programs and compensation linked to both business and individual performance

• Health insurance coverage

• Dental insurance coverage

• Mental health support services

• Vision insurance

• Short- and long-term disability coverage

• Life and AD&D insurance coverage

• Adoption and surrogacy benefits

• Wellness initiatives

• Employee and family assistance programs

• Retirement savings plans, including pension options

• Global share ownership plan with employer matching contributions

• Financial education and counseling resources

• Paid holidays, vacation, personal, and sick days

• Statutory leave options

• Flexible working environment

• Support for learning and career development

• Well-being and inclusion initiatives