Bilingual Immigration Intake Specialist I

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Professionally and efficiently respond to and qualify incoming leads.

• Accurately enter, update, and maintain lead information within the CRM system.

• Make at least 60 outbound calls daily to potential clients.

• Perform follow-up activities with leads to enhance consultation attendance and conversion opportunities.

• Assist in the preparation of immigration applications and related documentation.

• Collect, organize, and review client information for intake purposes.

• Adhere to the firm's intake procedures and lead management protocols.

• Ensure the confidentiality of sensitive client information.

• Communicate with prospective clients about services, consultations, and next steps.

• Coordinate appointment availability and ensure calendar accuracy.

• Document all client interactions appropriately.

• Provide support to the legal team with administrative tasks related to intake as needed.

• Deliver a professional and positive client experience throughout the intake process.

• Schedule consultations and appointments for prospective clients.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is mandatory.

• Experience in immigration law is required.

• Previous work experience in a legal setting is highly preferred.

• Experience as an Intake Specialist, Legal Intake Specialist, Receptionist, Front Desk Representative, or similar client-facing role is preferred.

• Strong preference for candidates with experience in assisting with immigration applications and legal documentation.

• Comfortable handling a high volume of calls daily, with a focus on outbound communication.

• Strong capability to follow established CRM processes and lead management protocols.

• Excellent verbal and written communication abilities.

• Work Schedule: 9:00 AM - 6:00 PM, Monday through Friday.

• Time Zone: CST.

• Familiarity with CRM systems, VoIP platforms, email services, and calendar management tools.

• Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment.

🏝️ Benefits

• Opportunity for remote work.

• A company environment certified as a Great Place to Work.