Bilingual Immigration Intake Specialist

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Provide a professional and positive experience during the client intake process.

• Assist the legal team with administrative tasks related to client intake as necessary.

• Ensure proper documentation of all client interactions.

• Coordinate appointment scheduling and maintain accurate calendar records.

• Communicate with potential clients about services, consultations, and subsequent steps.

• Uphold the confidentiality of sensitive client information.

• Adhere to all firm intake protocols and lead management procedures.

• Collect, organize, and review client information for intake purposes.

• Schedule consultations and appointments for potential clients.

• Aid in the preparation of immigration applications and associated documentation.

• Conduct follow-up activities with leads to enhance consultation attendance and conversion rates.

• Enter, update, and maintain accurate lead information in the CRM system.

• Professionally and efficiently respond to and qualify incoming leads.

• Make approximately 60 or more outbound calls daily to prospective clients.

⛳️ Requirements

• Bilingual proficiency in English and Spanish is mandatory.

• Experience in immigration law is required.

• Prior experience in a legal environment is strongly preferred.

• Experience in roles such as Intake Specialist, Legal Intake Specialist, Receptionist, Front Desk Representative, or other client-facing positions is preferred.

• Significant experience in assisting with immigration applications and legal documentation is highly desired.

• Comfortable with a high volume of daily calls, focusing primarily on outbound communication.

• Strong ability to adhere to established CRM processes and lead management practices.

• Excellent verbal and written communication skills.

• Work Schedule: 9:00 AM - 6:00 PM, Monday through Friday.

• Time Zone: CST.

• Proficiency with software and tools such as CRM systems, VoIP platforms, email applications, and calendar management tools.

• Ability to multitask, prioritize tasks, and maintain attention to detail in a fast-paced setting.

• Bilingual communication in English and Spanish.

• Experience in client intake and lead management.

• Knowledge of immigration law.

• Legal administrative support experience.

• Skills in appointment scheduling and calendar coordination.

• CRM management capabilities.

• Proficiency in documentation and application preparation.

• Strong time management skills.

• Organizational and prioritization abilities.

• Detail-oriented mindset.

• Professional communication skills.

• Active listening capabilities.

• Commitment to follow-through and accountability.

• Relationship-building skills.

• Adaptability in a dynamic work environment.

🏝️ Benefits

• Opportunity to work remotely.

• Environment certified as a Great Place to Work.

• Support from recruiters throughout the application process.