Bilingual Guidance Consultant – Clinical EAP Intake and Triage

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address client concerns over the phone by conducting clinical intakes and directing clients to suitable resources, such as therapists or counselors.

• Ensure compliance with departmental protocols, best practices, and customer specifications.

• Utilize critical thinking and problem-solving skills to resolve issues and identify resources.

• Provide clients with information regarding resources, eligibility, and available services.

• Maintain thorough and precise case documentation in the proprietary database.

• Keep abreast of emerging behavioral health trends and best practices.

• Work collaboratively with internal teams to ensure continuity of care and alignment with client-specific service expectations.

• Perform additional duties as assigned.

⛳️ Requirements

• Fluency in French is mandatory.

• A Master's degree in Counseling, Psychology, Social Work, or a related Behavioral Health field is required.

• Excellent active listening skills with a proven ability to empathize with all client concerns.

• Exceptional customer service skills.

• Experience in clinical assessment related to mental health, chemical dependency, and crisis stabilization.

• Strong clinical judgment and critical thinking skills to effectively resolve client issues.

• Experience in working with clients facing crises.

• Strong attention to detail with the ability to manage multiple tasks simultaneously.

• Excellent organizational skills, self-motivated, and reliable.

• A stable work history is essential.

• Intermediate computer skills are necessary.

🏝️ Benefits

• Statutory paid leave and public holidays.

• Employer-sponsored health and social insurance contributions (where applicable).

• Employee wellbeing programs.

• Access to Employee Assistance Programs (EAP).