Bilingual Group Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address inquiries from travel agents regarding reservations to meet sales objectives and support call center KPIs.

• Respond to calls and emails promptly, courteously, and professionally.

• Deliver outstanding customer service.

• Employ active selling techniques to finalize sales.

• Accurately and thoroughly process bookings.

• Regularly achieve personal performance goals.

• Market comprehensive multi-destination packages and individual products.

• Follow up on files and payments with both suppliers and travel agents.

⛳️ Requirements

• Proficient in both French and English (spoken and written).

• 1-2 years of experience with Groups is preferred.

• Exceptional communication abilities in French and English.

• Diploma from a Travel/Tourism school or equivalent experience in the travel industry.

• A strong passion for sales and a commitment to excellence.

• Outstanding customer service and interpersonal skills.

• Demonstrates professionalism and patience.

• Works well in a team environment while also being capable of working independently.

• Ability to thrive under pressure and meet deadlines.

• Familiarity with the travel industry.

• Proficient in Microsoft Office Word and Excel.

• Capacity to learn new software quickly.

• Knowledge of Sabre is a plus.

• Availability from Monday to Friday, 9:00 am–5:00 pm EST, for 37.5 hours weekly.

🏝️ Benefits

• Two weeks of vacation.

• Medical and dental coverage.

• Nine additional paid days: one birthday day, five sick days, two personal days, and one volunteer day.

• Employer RRSP contribution program.

• Fantastic travel perks for you, your friends, and your family.

• Employee Assistance Program (EAP) available for you and your family members.

• Opportunity for remote work.