Bilingual Disability Specialist – STD Training & Development

This is a fully remote position, open to applicants in Canada.

📋 Description

• Plan, analyze, develop, deliver, and support training programs centered on learning for various audiences across different locations and time zones.

• Create and uphold training curricula and materials.

• Develop and assist with online recorded content and eLearning modules.

• Identify opportunities for development and training gaps through formal needs assessments, measurement, and evaluation strategies.

• Provide constructive feedback to both learners and leaders.

• Track and report training-related data.

• Serve as a subject matter expert in adult learning theories and methodologies.

• Engage in team and departmental project initiatives.

• Assist with coaching and RTIW responsibilities as required.

• Identify training-related risks and collaborate to implement risk mitigation strategies.

• Plan, monitor, and assess training effectiveness using various levels of training evaluations.

• Facilitate learning using diverse strategies and methods.

• Research and adopt innovative training and development practices.

• Document processes and procedures on Manusource.

• Report directly to the Associate Manager of Training and Development on the National Best Practices team.

⛳️ Requirements

• Experience in Disability Case Management across all benefit lines; experience with STD or LTD is essential.

• Fully bilingual in both French and English.

• Ability to communicate fluently in English and French to assist clients from various jurisdictions outside Quebec.

• Customer-focused with exceptional listening skills.

• Accountable and seeks mutually beneficial solutions.

• Highly organized and analytical in approach.

• Commitment to continuous improvement.

• Ability to embrace and influence change effectively.

• Collaborative approach to working relationships.

• Exceptional influence, negotiation, and relationship management capabilities.

• Knowledge of agile and change management methodologies.

• Proficient in managing multiple shifting priorities within a fast-paced, deadline-oriented environment.

• Creative, innovative, and technically skilled.

• Strong coaching and mentoring skills.

• Knowledge and experience in remote training delivery.

• Ability to document and convey complex ideas in a simplified manner.

• Extensive knowledge of Disability Management techniques and skills acquired through effective Disability Case Management experience.

• Well-developed understanding of the disability industry.

• Strong analytical, research, problem-solving, and decision-making abilities.

• Familiarity with adult learning theories and practices.

🏝️ Benefits

• Flexible environment promoting well-being and inclusion.

• Health insurance coverage.

• Dental insurance benefits.

• Mental health support services.

• Vision insurance coverage.

• Short- and long-term disability insurance options.

• Life and AD&D insurance plans.

• Adoption/surrogacy support benefits.

• Wellness program benefits.

• Employee/family assistance programs.

• Retirement savings plans available.

• Pension plan options.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal, and sick leave days.

• Statutory leaves of absence available.

• Incentive programs and compensation linked to business and individual performance.