Bilingual Dental Patient Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main point of contact for patients via phone, email, and text messaging.

• Handle incoming inquiries and make outbound calls as needed for follow-up.

• Interact with patients in both English and Spanish.

• Provide appointment reminders and follow up on scheduled treatments.

• Address general inquiries and assist patients in navigating administrative processes.

• Coordinate patient appointments, including new bookings, confirmations, cancellations, and rescheduling.

• Keep accurate records of provider calendars and appointment details.

• Aid in scheduling adjustments and communicate updates to patients and the dental team.

• Review and confirm patient insurance eligibility and benefits.

• Collect coverage details and verify insurance information prior to appointments.

• Assist with dental billing tasks and payment posting.

• Support insurance claims follow-up and associated documentation.

• Help patients comprehend standard insurance and payment information.

• Assist with patient registration, intake details, and demographic updates.

• Enter and update information in dental practice management systems.

• Maintain organized and accurate electronic patient records.

• Complete administrative tasks, data entry, and routine reporting.

• Collaborate with internal staff to fulfill patient requests.

• Manage sensitive patient information in compliance with HIPAA regulations.

⛳️ Requirements

• Proficient in both English and Spanish, with strong written and verbal skills.

• Advanced English proficiency (C1 or above).

• A minimum of 1-2 years of relevant experience in U.S. dental administration, healthcare administration, dental reception, medical scheduling, or insurance coordination.

• Familiarity with dental office operations and patient-facing administrative workflows.

• Experience in appointment scheduling and insurance verification.

• Knowledge of dental practice management software, such as Dentrix, Eaglesoft, Open Dental, or similar systems.

• Strong telephone communication abilities and excellent patient service skills.

• Capable of managing multiple administrative tasks while ensuring accuracy.

• Exceptional organizational skills and keen attention to detail.

• Knowledge of patient confidentiality and HIPAA-compliant information management.

• Ability to work independently and communicate effectively with a remote team.

• Clear and professional spoken English with a neutral accent.

• Prior experience in supporting a U.S.-based dental office remotely.

• Experience with insurance claims follow-up, payment posting, and patient billing queries.

• Familiarity with patient engagement and treatment follow-up processes.

🏝️ Benefits

• Enjoy the flexibility of working 100% remotely while supporting a U.S.-based dental practice.

• Acquire specialized experience in dental administration and patient coordination.

• Utilize bilingual communication skills in a patient-focused healthcare setting.

• Gain insights into dental scheduling, insurance verification, and office operations.

• Play a significant role in enhancing patient satisfaction and clinic efficiency.