Bilingual Customer Support – Turkish/English, Music Streaming

This is a fully remote position, open to applicants in Turkey, +1 more state.

📋 Description

• Provide assistance to customers regarding account inquiries, billing questions, technical troubleshooting, and platform-related concerns through inbound messaging in both Turkish and English.

• Handle 5–6 concurrent customer interactions.

• Conduct research and implement detailed workflows to address customer issues effectively.

• Navigate through knowledge base articles and utilize multiple systems.

• Maintain a balance between speed, quality, and meticulous attention to detail.

• Adapt to changing policies and procedures as required.

• Offer thoughtful and personalized customer experiences.

• Complete language assessments in Turkish and English during the interview process.

⛳️ Requirements

• Prior experience in providing customer support through high-volume inbound messaging.

• Experience managing at least 4–6 simultaneous chat conversations; managing 5 or more chats is a significant advantage.

• Quick adaptability to new systems and workflows.

• Capability to resolve complex customer issues while adhering to detailed procedures.

• Exceptional attention to detail while managing multiple tasks.

• Ability to remain calm and organized in high-pressure environments.

• Professional and fluent communication skills in Turkish and English.

• Access to a Windows 11 or macOS Sequoia/Tahoe laptop or desktop.

• Willingness to install ModSquad security software and a two-factor authentication application on a mobile device.

• A webcam or smartphone that can capture clear images.

• A stable broadband internet connection with a minimum speed of 25 Mbps.

• At least 8 GB of RAM; 16 GB is recommended.

• Chromebook is not acceptable.

• Commitment to working 40 hours per week during the 8-week orientation period.

• Minimum of 25 self-scheduled hours per week during production, including at least 12 hours on Saturday and/or Sunday.

🏝️ Benefits

• Fully remote work opportunity.

• Flexibility to self-schedule a minimum of 25 hours per week during production hours.

• Option to select projects.

• Collaborate with major global brands.

• Work alongside great people.

• Dual monitors are strongly recommended for efficient work.

• Equal Opportunity Employer.