Bilingual Customer Solutions Specialist, Commercial Cleaning

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated clients from the onboarding phase through ongoing service.

• Engage with clients on a daily basis regarding service requests, inquiries, issues, and follow-ups.

• Collaborate and resolve operational requests and service challenges with Field Managers.

• Provide operational assistance across various departments.

• Schedule project teams for services, training sessions, and deliveries.

• Coordinate estimates and deliver precise pricing information to clients.

• Create, update, and finalize work orders while ensuring accurate regional spreadsheets and project crew schedules are maintained.

• Address customer service and billing complaints, escalating matters when necessary.

• Keep detailed records of customer interactions, transactions, complaints, inquiries, actions taken, and follow-ups.

• Process supply orders and manage supply distribution to assigned clients.

• Update client systems for precise tracking and billing of services rendered.

• Coordinate with external vendors and assist in resolving vendor-related issues.

• Escalate unresolved customer concerns to the appropriate departments.

• Complete contract-related documentation, address changes, service modifications, and service discontinuation requests.

• Identify opportunities for enhancing processes, workflows, and service procedures.

• Monitor project budgets and review weekly variances, making adjustments as necessary.

• Collect, update, and deliver essential reports to clients.

• Prepare reports for assigned Account Managers and Management.

• Assume additional responsibilities and projects as assigned.

⛳️ Requirements

• Proficient in both English and Spanish, with exceptional written and spoken skills — required.

• Two-year college degree or equivalent experience — required.

• Prior experience in customer service, client support, operations, coordination, or a similar position.

• Strong written and verbal communication abilities, especially via email and phone.

• Excellent attention to detail and strong organizational skills.

• Capability to manage multiple projects, clients, and priorities concurrently.

• Outstanding problem-solving skills with the capacity to respond effectively to urgent situations.

• Customer-oriented mindset with a proactive and positive approach.

• Ability to work independently while effectively collaborating with various teams.

• Basic proficiency in computer applications and business software.

• Strong follow-up skills and accountability for assigned responsibilities.

• Experience in commercial cleaning, facilities management, property management, or other service-oriented industries — a plus.

• Experience in coordinating field teams, service crews, deliveries, or training schedules — a plus.

• Familiarity with work order, scheduling, CRM, ERP, or client management systems — a plus.

• Experience with estimates, pricing, billing, purchasing, or project budgets — a plus.

• Experience in working with vendors and external service providers — a plus.

• Previous experience supporting B2B clients — a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Flexible work schedule options.