Bilingual Customer Service Representative – Spanish/English

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Interact with customers through phone, chat, SMS, and email concerning orders, promotions, shipments, product information, and returns.

• Cultivate customer relationships to boost retention and loyalty.

• Collaborate with internal teams to guarantee a smooth customer experience.

• Achieve individual and team performance metrics for adherence, handle time, quality assurance, and attendance.

• Maintain company values and act as a brand ambassador.

• Implement coaching, feedback, and training to enhance performance and customer satisfaction.

• Safeguard customer information security and privacy.

• Undertake additional responsibilities to support business operations.

⛳️ Requirements

• High school diploma or GED is required.

• 1-2 years of customer service or retail experience is preferred.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to excel in a fast-paced, dynamic environment while meeting performance standards.

• Proficient in learning and utilizing new software applications.

• Strong problem-solving and conflict resolution abilities.

• High attention to detail with effective multitasking skills.

• Reliable attendance and flexibility to work a varied schedule, including performance-based schedule bidding.

• Fluent in English with proficient typing abilities (must meet minimum words-per-minute requirement).

• Bilingual proficiency in Spanish is advantageous.

• A dedicated, secure, quiet, and distraction-free home workspace is essential.

• A desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and the latest operating system; tablets and Chromebooks are not acceptable.

• Minimum of 16 GB RAM is required.

• Two functional monitors are necessary.

• A USB/USB-C or fully charged Bluetooth headset is required.

• An integrated or external webcam is needed.

• An external mouse is required.

• A Wi-Fi-capable cell phone and charger are necessary.

• A wired Ethernet connection is mandatory; public Wi-Fi is prohibited.

• Internet speed must be at least 50 Mbps download and 5 Mbps upload; an official system test is required via Google Chrome.

• Devices must remain charged at all times.

• Candidates are responsible for their equipment and internet access, subject to onboarding verification.

🏝️ Benefits

• 40% employee discount at all Genesco retail locations and online.

• Opportunities for advancement within the first 6 months of employment.

• Weekly pay schedule.

• Dental, Life, Medical, and Vision coverage and insurance.

• 401K Contribution program.

• Scholarship programs through Journeys and Genesco.

• Tuition and Student Loan Repayment assistance.

• Employee Assistance programs for Mental Health, Financial Planning, and Legal Advice.