Bilingual Customer Service Representative – Spanish/English

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Engage with customers through phone, chat, SMS, and email concerning their orders, promotions, shipments, product information, and returns.

• Build and nurture customer relationships to improve retention and loyalty.

• Collaborate with internal teams to guarantee a smooth customer experience.

• Achieve both individual and team performance targets, including adherence, handle time, quality assurance, and attendance.

• Represent the company values and deliver exceptional service as a brand ambassador.

• Utilize coaching, feedback, and training to enhance performance and boost customer satisfaction.

• Maintain the security and confidentiality of customer information.

• Carry out additional responsibilities to support business operations.

⛳️ Requirements

• High school diploma or GED is required.

• Possession of 1-2 years of customer service or retail experience is preferred.

• Excellent verbal, written, and interpersonal communication abilities.

• Capability to excel in a fast-paced, dynamic environment while meeting performance benchmarks.

• Proficient in learning and utilizing new software applications.

• Strong problem-solving and conflict resolution skills.

• Keen attention to detail and the ability to multitask efficiently.

• Reliable attendance and a readiness to work a flexible schedule, including performance-based schedule bidding.

• Fluent in English with proficient typing skills (must meet the minimum words-per-minute requirement).

• Bilingual proficiency in Spanish is a plus.

• A dedicated, secure, quiet, and distraction-free workspace is essential.

• Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and the latest operating system; tablets and Chromebooks are not permitted.

• Minimum of 16 GB RAM is required.

• Two functional monitors are necessary.

• USB/USB-C or a fully charged Bluetooth headset is needed.

• An integrated or external webcam is mandatory.

• An external mouse is required.

• A Wi-Fi-capable cell phone and charger are essential.

• A wired Ethernet connection is mandatory; public Wi-Fi is not allowed.

• Internet speed must be at least 50 Mbps for download and 5 Mbps for upload.

• Must successfully pass the official system test using Google Chrome.

• Devices must remain charged at all times.

• Applicants are responsible for their equipment and internet access, subject to onboarding verification.

🏝️ Benefits

• Enjoy a 40% employee discount at all Genesco retail locations and online.

• Opportunities for advancement within the first 6 months of employment.

• Weekly pay is provided.

• Comprehensive Dental, Life, Medical, and Vision coverage and insurance.

• Participation in the 401K Contribution program.

• Access to Journeys and Genesco Scholarship programs.

• Tuition and Student Loan Repayment assistance are available.

• Employee Assistance covering Mental Health, Financial Planning, and Legal Advice.