Bilingual Customer Service Representative – Spanish/English

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Engage with customers through phone, chat, SMS, and email to address inquiries about orders, promotions, shipments, product details, and returns.

• Build and nurture customer relationships to promote retention and loyalty.

• Collaborate with internal teams to provide a seamless customer experience.

• Achieve individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.

• Represent the company values and deliver exceptional service as a brand ambassador.

• Utilize coaching, feedback, and training to improve performance and enhance customer satisfaction.

• Safeguard the security and privacy of customer information.

• Perform additional tasks as necessary to support business operations.

⛳️ Requirements

• High school diploma or GED is required.

• Preferred 1-2 years of experience in customer service or retail.

• Strong verbal, written, and interpersonal communication abilities.

• Capability to excel in a fast-paced, dynamic environment while meeting performance standards.

• Proficient in learning and utilizing new software applications.

• Excellent problem-solving and conflict resolution skills.

• Strong attention to detail coupled with effective multitasking capabilities.

• Reliable attendance and a willingness to work a flexible schedule, including performance-based schedule bidding.

• Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).

• Bilingual proficiency in Spanish is a plus.

• Dedicated, secure, quiet, and distraction-free home workspace is essential.

• Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and the latest operating system.

• Minimum of 16 GB RAM is required.

• Two functional monitors are necessary.

• USB/USB-C or fully charged Bluetooth headset is required.

• Integrated or external webcam is needed.

• An external mouse is necessary.

• Wi-Fi-capable cell phone and charger must be available.

• A wired Ethernet connection is mandatory; public Wi-Fi is not permitted.

• Internet speed must be at least 50 Mbps download and 5 Mbps upload.

• Must successfully pass the official system test using Google Chrome.

• Devices must remain charged at all times.

• The applicant is responsible for equipment and internet access, subject to onboarding verification.

🏝️ Benefits

• Enjoy a 40% employee discount at all Genesco retail locations and online.

• Opportunity for advancement within the first 6 months of employment.

• Receive weekly pay.

• Access to Dental, Life, Medical, and Vision coverage and insurance.

• Participate in the 401K Contribution program.

• Benefit from Journeys and Genesco Scholarship programs.

• Tuition and Student Loan Repayment assistance offered.

• Employee Assistance programs covering Mental Health, Financial Planning, and Legal Advice.