Bilingual Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Respond to incoming calls in a timely and professional manner on behalf of business clients.

• Communicate proficiently in both English and Spanish.

• Accurately take and convey messages to clients in real time.

• Arrange appointments and offer general client support as per client specifications.

• Adhere to client-specific call-handling protocols with precision and consistency.

• Provide a friendly, efficient, and courteous experience with every call.

⛳️ Requirements

• Proficiency in both English and Spanish, both spoken and written.

• High school diploma or equivalent qualification.

• Exceptional empathy, active listening skills, and professional telephone etiquette.

• Strong attention to detail and ability to type accurately while engaged in a call.

• Reliable internet connection and a dedicated workspace.

• Dependability and consistent attendance in a 24/7 operational environment.

• Must be available to work at least one weekend day.

🏝️ Benefits

• Comprehensive training provided.

• Opportunities for advancement: Explore future roles within AnswerHero.

• Supportive team atmosphere.

• Competitive salary plus bilingual premium.

• Flexible work setup: Options available for remote work.

• Medical, dental, and vision insurance coverage.

• Accrual-based Paid Time Off (PTO).

• Paid federal holidays each year.

• Equipment provided by the company.