Bilingual Customer Service – French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to incoming calls, texts, chats, and written inquiries.

• Diagnose consumer product issues and deliver precise product information and recommendations.

• Address quality complaints, adverse events, and claims in accordance with Standard Operating Procedures.

• Stay updated on company products, services, and promotions.

• Efficiently and accurately log customer and contact details in CRM tools.

• Record comprehensive case notes while adhering to compliance standards.

• Participate in designated regular shifts and fulfill the entire scheduled shift.

• Assist consumers while achieving client service levels and compliance standards.

⛳️ Requirements

• Bilingual proficiency in English and French, both written and verbal.

• Prior experience in customer service, contact centers, or consumer support is preferred.

• Excellent communication, listening, and problem-solving abilities.

• Capability to demonstrate empathy, patience, and professionalism in all interactions.

• Comfortable utilizing various systems and communication channels, including phone, chat, text, email, and CRM tools.

• Strong attention to detail and ability to record cases accurately and thoroughly.

• Maintain a private workspace and adhere to telecommuting requirements.

• Minimum internet service requirement of 100 Mbps download speed.

• Ability to work accurately across multiple systems and communication channels.

• Meet Quality Assurance standards for service, product knowledge, case coding, and compliance.

• Must possess work authorization in Canada.

🏝️ Benefits

• Remote work arrangement.

• Company-provided equipment.

• Remote training, including independent reading, systems training, SOPs, and product training.

• Diverse and inclusive workplace.