Bilingual Customer Representative, Spanish – English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both inbound and outbound telephone communications.

• Utilize various web-based platforms for conducting investigations and confirmations.

• Assess, validate, and update customer loan applications to establish eligibility.

• Respond to inquiries from current and prospective customers with precision and promptness.

• Create new leads via inbound calls from interested applicants and facilitate the setup of new accounts over the phone.

• Instill customer confidence in Propel's services by acting as a subject matter expert.

• Collaborate as a team to achieve both individual and collective objectives.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• At least 1 year of experience in customer service or call center roles, preferably in a sales context.

• Exceptional verbal and written communication skills in English; proficiency in Spanish is a plus.

• Proficient in Microsoft Office and familiar with internet usage.

• Proven capability to excel in a fast-paced, target-driven environment.

• Ability to consistently meet and surpass daily quotas and objectives.

• Capable of prioritizing tasks and managing high call volumes while maintaining a professional and approachable demeanor.

• Availability required from Monday to Friday, 3pm to 11pm, and weekends from 10am to 6pm.

🏝️ Benefits

• Competitive salary.

• Health benefits.

• Comprehensive vacation package.

• Group health and dental benefits.

• Group RRSP program.

• Support for new parents.

• Diverse and inclusive workplace.

• Opportunities for growth and advancement, including internal promotions.

• Exceptional company culture.

• Potential eligibility for performance-based incentive programs, including bonuses and commissions.