Bilingual Customer Expert, Inglés C1

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Assist customers remotely by addressing their inquiries

• Offer clear and friendly assistance

• Provide effective solutions across various service scenarios

• Comprehend customer needs and manage information responsibly

• Ensure a seamless and positive experience with every interaction

• Efficiently and accurately resolve customer issues

• Articulate information in a simple, approachable, and confident manner

• Work collaboratively as part of a global team

⛳️ Requirements

• High school diploma / Secondary education

• No prior professional experience necessary

• Intermediate to advanced English proficiency (C1 or higher)

• Customer-oriented mindset

• Ability to resolve issues efficiently and accurately

• Clear, friendly, and confident communication skills

• Proactive approach to problem-solving

• Calm and focused demeanor in various customer situations

• Responsible and detail-oriented management of information

• Careful and discreet handling of sensitive information

• Positive attitude and strong sense of accountability

🏝️ Benefits

• Work schedules of 42 hours per week, tailored to promote work-life balance

• Morning shift / operational hours from 8am–7pm with 2 days off

• Bonuses based on performance

• Indefinite-term contract providing long-term stability

• Employee fund benefits that enhance financial wellbeing