Bilingual Cruise Reservation Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address customer inquiries and calls promptly, courteously, and professionally.

• Accurately handle bookings and modifications to reservations.

• Support customers throughout the entire booking journey.

• Meet sales objectives and contribute to call center performance indicators.

• Recognize opportunities to promote products and services that fulfill customers' needs.

• Drive revenue towards overall goals.

• Deliver outstanding customer service.

• Utilize active selling techniques to finalize sales.

• Keep up-to-date with products, services, promotions, procedures, and technology.

• Identify and resolve challenges effectively.

• Participate in ongoing improvements within the department.

• Sell comprehensive multi-destination packages and à la carte options.

• Follow up on files with suppliers and travel agents.

• Monitor payment processes.

• Create and track sales reports.

• Undertake other related tasks assigned by management.

⛳️ Requirements

• Bilingual proficiency in French and English (both spoken and written).

• Exceptional communication abilities.

• A diploma in Travel/Tourism or equivalent experience in the travel industry.

• Up to one year of relevant on-the-job experience or similar responsibilities required.

• OPC/TICO certification is a plus.

• Strong customer service and interpersonal skills.

• Demonstrated professionalism and patience.

• Team-oriented, yet capable of working independently.

• Ability to thrive in high-pressure environments and meet deadlines.

• Proficient in managing stress while adhering to timelines.

• Excellent selling capabilities with a focus on results.

• General geographical knowledge.

• Familiarity with the travel industry.

• Computer literacy, including Microsoft Office, with the capacity to learn new software.

• Knowledge of Sabre is advantageous.

• Available for rotating shifts from Monday to Friday, 9:00 AM to 8:00 PM ET, and Saturday, 10:00 AM to 4:00 PM ET.

• Committed to working 37.5 hours per week.

🏝️ Benefits

• Competitive salary.

• Medical and dental coverage.

• 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day.

• Employer RRSP contribution program.

• Fantastic travel benefits for you, your friends, and your family.

• Employee Assistance Program (EAP) available for you and your family members.

• Opportunity for remote work.