Bilingual Consumer Administrator II

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee consumer interactions, which include phone calls, emails, and other tasks assigned by the Team Manager.

• Precisely document consumer information and data pertinent to service or call interactions.

• Address consumer inquiries utilizing an appropriate tone and language in line with company policies and procedures.

• Take follow-up actions and offer feedback when immediate resolutions are not feasible.

• Deliver outstanding customer experiences by anticipating needs and proactively addressing issues.

• Utilize available resource tools to assist consumers.

• Keep up-to-date with product, system, process, and policy knowledge.

• Ensure that both oral and written communications, including emails, reflect a knowledgeable and professional tone.

• Inform consumers about TransUnion Canada Credit Bureau products, processes, and relevant regulatory information when applicable.

• Achieve individual targets and adhere to departmental service-level agreements, including schedule compliance, quality assurance, average handling/turnaround time, and productivity metrics.

• Comply with company and departmental policies, procedures, and regulatory requirements.

⛳️ Requirements

• A Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent is mandatory.

• Ideally, possess a minimum of 2 years of experience in Customer Service, both Inbound and Outbound.

• Proficient in French, both spoken and written, with a good command of English.

• Exceptional customer service skills, including strong listening abilities and the capability to manage irate consumers regularly.

• Capacity to work remotely and independently.

• A strong sense of duty.

• Excellent interpersonal skills and a proven ability to work collaboratively within a team.

• Highly proficient in computer use.

• Must be based anywhere in South Africa with fibre connectivity; working outside of South Africa is not allowed.

• A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by the first day of employment.

• Some roles may necessitate a clear credit record.

🏝️ Benefits

• Flexibility for remote work or permanent work-from-home arrangements.

• Wellbeing support available for you and your family.

• Competitive compensation packages.

• Comprehensive benefits offered.

• Opportunities for meaningful career development.

• Access to global exposure.

• Accredited learning opportunities.

• Support for a fibre-ready home environment to ensure a confidential and comfortable daily work experience.