Bilingual Collections Specialist, MEX, COL

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage inbound and outbound collection calls in a professional and effective manner.

• Negotiate payment plans and address delinquent accounts.

• Maintain regular follow-up communication with clients.

• Precisely document all interactions and updates related to accounts.

• Ensure adherence to FDCPA and regulations pertaining to collections.

• Achieve and surpass both individual and team performance objectives.

• Uphold professionalism and composure during difficult conversations.

• Complete the review of the resume and prescreen questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• Prior experience in BPO collections is mandatory.

• Experience in third-party collections is highly preferred.

• Strong knowledge of FDCPA and compliance regulations related to collections.

• Exceptional English communication skills, both verbal and written.

• Proficient Spanish communication abilities.

• Strong skills in negotiation and objection resolution.

• Goal-oriented with the capacity to achieve performance targets.

• Prior remote/work-from-home experience is preferred.

• Must be permanently located in Mexico or Colombia.

• Must fulfill all technical requirements outlined above.

• Windows 11 PC; Mac is not supported.

• 16 GB RAM.

• i5 processor or above.

• Dual monitors.

• Webcam.

• Headset with microphone.

• Fibre internet with a wired connection.

• Backup power solution.

• Microsoft Teams / Office 365.

• All resumes must be submitted in English.

• Candidates must complete every step of the hiring process.

🏝️ Benefits

• Uncapped commission structure.

• Opportunities for growth and advancement.

• Supportive team culture focused on performance.

• Continuous training and coaching.

• Remote work opportunity within Mexico and Colombia.