Bilingual Collections Specialist, MEX, COL

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage inbound and outbound collection calls with professionalism and efficiency.

• Negotiate payment plans and address overdue accounts.

• Maintain regular follow-up communication with customers.

• Accurately record all interactions and updates related to accounts.

• Ensure compliance with FDCPA and relevant collection regulations.

• Achieve and surpass individual and team performance targets.

• Uphold professionalism and composure during difficult conversations.

⛳️ Requirements

• Previous experience in BPO collections is mandatory.

• Experience in third-party collections is highly preferred.

• Strong knowledge of FDCPA and compliance regulations in collections.

• Excellent English communication skills, both verbal and written.

• Proficient in Spanish communication.

• Strong negotiation skills and ability to handle objections.

• Goal-oriented attitude with the capacity to meet performance objectives.

• Previous experience working remotely or from home is preferred.

• Must be permanently located in Mexico or Colombia.

• Must fulfill all technical requirements outlined above.

• Windows 11 PC (Mac computers are not supported).

• 16 GB RAM.

• i5 processor or higher.

• Dual monitors.

• Webcam.

• Headset with microphone.

• Fibre internet with a wired connection.

• Backup power solution.

• Microsoft Teams / Office 365.

• All resumes must be submitted in English.

• Must complete every step of the hiring process.

🏝️ Benefits

• Uncapped commission structure.

• Opportunities for growth and advancement.

• Supportive and performance-driven team environment.

• Continuous training and coaching.

• Remote work opportunity available within Mexico and Colombia.