Bilingual Collections Specialist, MEX, COL

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage both inbound and outbound collection calls with professionalism and efficiency

• Negotiate payment plans and address overdue accounts

• Ensure regular follow-up communication with customers

• Precisely record all interactions and updates related to accounts

• Adhere strictly to FDCPA and collections regulations

• Achieve and surpass individual and team performance objectives

• Maintain professionalism and poise during difficult conversations

⛳️ Requirements

• Prior experience in BPO collections is mandatory

• Experience in third-party collections is highly preferred

• Strong familiarity with FDCPA and compliance regulations regarding collections

• Exceptional English communication skills, both verbal and written

• Proficient in Spanish communication

• Excellent negotiation skills and ability to handle objections

• Goal-oriented attitude with a track record of meeting performance objectives

• Previous experience working remotely or from home is preferred

• Must be permanently located in Mexico or Colombia

• Must fulfill all specified technical requirements

• Windows 11 PC (Mac is not supported)

• 16 GB RAM

• i5 processor or higher

• Dual monitors

• Webcam

• Headset with microphone

• Fibre internet with a wired connection

• Backup power solution

• Microsoft Teams / Office 365

• All resumes should be submitted in English

• Must complete all steps of the hiring process

🏝️ Benefits

• Opportunity for remote work within Mexico and Colombia

• Competitive weekly pay in USD

• Uncapped commission potential

• Opportunities for growth and advancement

• Supportive, performance-oriented team environment

• Continuous training and coaching provided