Bilingual Collections Specialist, MEX, COL

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Professionally and efficiently manage inbound and outbound collections calls

• Negotiate payment plans and address overdue accounts

• Maintain regular follow-up communication with clients

• Accurately record all interactions and updates related to accounts

• Ensure adherence to FDCPA and collections regulations

• Achieve and surpass individual and team performance objectives

• Uphold professionalism and poise during difficult conversations

• Complete the resume and prescreen questionnaire review, one-way video interview, live interview, and final interview stages

⛳️ Requirements

• Prior experience in BPO collections is mandatory

• Experience in third-party collections is highly preferred

• Strong knowledge of FDCPA and collections compliance regulations

• Excellent English communication proficiency, both verbal and written

• Fluent in Spanish communication

• Robust negotiation and objection-handling skills

• Goal-oriented approach with the capability to meet performance objectives

• Previous experience working remotely or from home is preferred

• Must be permanently located in Mexico or Colombia

• Must fulfill all technical specifications listed

• Windows 11 PC (Mac systems are not supported)

• 16 GB RAM required

• i5 processor or higher

• Dual monitors necessary

• Webcam required

• Headset with microphone

• High-speed fibre internet with a wired connection

• Backup power solution

• Familiarity with Microsoft Teams / Office 365

• Must complete all stages of the hiring process

• Resumes should be submitted in English

• Must reside in Mexico or Colombia

🏝️ Benefits

• Performance-based commission opportunities available

• Uncapped commission structure

• Opportunities for growth and advancement

• Supportive and performance-driven team culture

• Continuous training and coaching

• Remote work option available within Mexico and Colombia

• Competitive weekly compensation paid in USD