Bilingual Collections Specialist – English, Spanish

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Professionally and efficiently manage incoming and outgoing collections calls.

• Reach out to customers with overdue accounts and strive for suitable resolutions.

• Negotiate payment plans in line with established protocols.

• Professionally address objections, resistance, and challenging conversations with customers.

• Ensure consistent and appropriate follow-up with clients.

• Precisely document account interactions, payment arrangements, and relevant updates.

• Adhere to all applicable collections policies and compliance regulations.

• Safeguard customer confidentiality and protect sensitive account details.

• Aim towards achieving both individual and team collections performance objectives.

• Provide a professional customer experience while working towards account resolution.

• Successfully complete the resume review, pre-screen questionnaire, one-way video interview, and live interview stages.

⛳️ Requirements

• Minimum of 1 year experience in BPO, contact center, or professional collections.

• Proficient in handling inbound and outbound collections calls.

• Experience with delinquent or overdue accounts management.

• Skilled in negotiating payment arrangements or resolving outstanding balances.

• Understanding of FDCPA and U.S. collections compliance standards.

• Fluent in English communication skills.

• Fluent in Spanish communication skills.

• Experience in achieving individual or team collections KPIs.

• Preferred experience in third-party collections.

• Previous remote or work-from-home experience is advantageous.

• Must be permanently based in Mexico or Colombia.

• Required to have a Windows 11 PC; Mac systems are not supported.

• At least 16 GB RAM is necessary.

• Must possess an i5 processor or higher.

• An additional monitor is required.

• A webcam is necessary for remote work.

• A wired USB headset is required.

• Stable and reliable wired Ethernet internet connection is essential.

• Backup power solution must be available.

• Proficiency in Microsoft Teams / Office 365 is required.

• Necessary equipment, internet connectivity, and workspace for dependable remote work are required.

• Candidates must submit their resume in English.

🏝️ Benefits

• Opportunities for performance-based commissions.

• Continuous training and coaching provided.

• A supportive, performance-oriented team environment.

• Opportunities for professional development and advancement.

• Weekly compensation disbursed in USD.

• Full-time remote work opportunity available.