Bilingual Collections Specialist – English, Spanish

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage both inbound and outbound collections calls with professionalism and efficiency.

• Reach out to customers regarding overdue accounts and strive for suitable resolutions.

• Negotiate payment plans in line with established protocols.

• Address objections, resistance, and challenging customer discussions with professionalism.

• Ensure consistent and appropriate follow-up with customers.

• Accurately document account interactions, payment agreements, and updates.

• Adhere to relevant collections policies and compliance standards.

• Safeguard customer confidentiality and protect sensitive account information.

• Aim to meet individual and team collections performance goals.

• Provide a professional customer experience while seeking account resolution.

⛳️ Requirements

• Minimum of 1 year of experience in BPO, contact center, or professional collections.

• Proven experience in managing inbound and outbound collections calls.

• Background in dealing with delinquent or overdue accounts.

• Experience in negotiating payment arrangements or settling outstanding balances.

• Familiarity with FDCPA and U.S. collections compliance standards.

• Proficient in English communication skills.

• Proficient in Spanish communication skills.

• Experience in working towards individual or team collections KPIs.

• Must reside permanently in Mexico or Colombia.

• Required to have the necessary equipment and internet connectivity for dependable remote work.

• Windows 11 PC; Mac systems are not supported.

• Minimum of 16 GB RAM.

• i5 processor or better.

• Additional monitor.

• Webcam.

• Wired USB headset.

• Stable and reliable wired Ethernet internet connection.

• Backup power solution.

• Microsoft Teams / Office 365.

• Applicants must submit their resume in English.

• Experience in third-party collections is preferred.

• Previous remote or work-from-home experience is preferred.

🏝️ Benefits

• Opportunities for performance-based commissions.

• Continuous training and coaching provided.

• A supportive, performance-oriented team environment.

• Potential for professional growth and career advancement.

• Weekly compensation paid in USD.

• Fully remote work opportunity.

• Full-time remote position available.