Bilingual Collections Specialist – English, Spanish

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Manage both inbound and outbound collections calls in a professional and effective manner

• Reach out to customers regarding overdue accounts and strive for suitable resolutions

• Negotiate payment plans in line with established protocols

• Address objections, resistance, and challenging customer interactions with professionalism

• Ensure consistent and appropriate follow-up with clients

• Accurately record account interactions, payment agreements, and updates

• Adhere to all relevant collections policies and compliance standards

• Safeguard customer confidentiality and protect sensitive account data

• Aim for personal and team collections performance objectives

• Provide a professional customer experience while working towards account resolution

• Complete the resume review, pre-screen questionnaire, one-way video interview, and live interviews

⛳️ Requirements

• Minimum of 1 year experience in BPO, contact center, or professional collections

• Proven experience in handling inbound and outbound collections calls

• Experience in managing delinquent or overdue accounts

• Background in negotiating payment arrangements or settling outstanding debts

• Familiarity with FDCPA and U.S. collections compliance regulations

• Proficient in English communication skills

• Proficient in Spanish communication skills

• Experience working towards individual or team collections KPIs

• Preference given to candidates with third-party collections experience

• Previous experience in remote or work-from-home settings is a plus

• Must be permanently based in Mexico or Colombia

• Required to have a Windows 11 PC; Mac is not supported

• Minimum 16 GB RAM

• i5 processor or higher

• Additional monitor

• Webcam

• Wired USB headset

• Stable, reliable wired Ethernet internet connection

• Backup power solution

• Microsoft Teams / Office 365

• Necessary equipment, internet connection, and workspace for effective remote work

• Resume must be submitted in English

🏝️ Benefits

• Opportunities for performance-based commissions

• Continuous training and coaching provided

• Supportive, performance-oriented team environment

• Opportunities for professional development and advancement

• Weekly compensation provided in USD

• Full-time remote work opportunity