Bilingual Collections Specialist – English, Spanish

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Professionally and efficiently manage both inbound and outbound collections calls.

• Reach out to customers concerning overdue accounts and strive for suitable resolutions.

• Negotiate payment plans in line with established guidelines.

• Address objections, resistance, and challenging customer interactions in a professional manner.

• Ensure consistent and appropriate follow-up with customers.

• Accurately record account interactions, payment arrangements, and updates.

• Adhere to all relevant collections policies and compliance regulations.

• Safeguard customer confidentiality and protect sensitive account details.

• Aim for individual and team collections performance objectives.

• Provide a professional customer experience while working towards account resolution.

• Complete the resume review, pre-screen questionnaire, one-way video interview, and live interviews.

⛳️ Requirements

• A minimum of 1 year of experience in BPO, contact center, or professional collections.

• Proficient in handling inbound and outbound collections calls.

• Experience with delinquent or past-due accounts.

• Skilled in negotiating payment arrangements or resolving outstanding balances.

• Familiarity with FDCPA and U.S. collections compliance standards.

• Fluent in English communication.

• Fluent in Spanish communication.

• Experience meeting individual or team collections KPIs.

• Preferred experience in third-party collections.

• Previous remote or work-from-home experience is advantageous.

• Must be permanently based in Mexico or Colombia.

• Possession of the necessary equipment and internet connection for dependable remote work.

• Windows 11 PC (Mac is not supported).

• Minimum 16 GB RAM.

• i5 processor or higher.

• Additional monitor.

• Webcam.

• Wired USB headset.

• Stable, reliable wired Ethernet internet.

• Backup power solution.

• Microsoft Teams / Office 365.

• Strong written and verbal English communication abilities.

• Resume must be submitted in English.

🏝️ Benefits

• Weekly payments, in arrears.

• Opportunities for performance-based commissions.

• Continuous training and coaching.

• Supportive, performance-oriented team environment.

• Opportunities for professional development and advancement.

• Fully remote work opportunity available in Mexico or Colombia.